Both paid and volunteer staff in community and volunteer organisations influence the quality of service delivery at grassroots level, and the overall success of their sector at regional and national levels.


New Zealand Certificate in Business - First Line Management

The purpose of the New Zealand Certificate in Business – First Line Management (Level 4) is to provide New Zealand organisations with people who can manage effective teams when employed in first line management roles

What and when

New Zealand Certificate in Business (First Line Management) (Level 4)

  • Course begins: February 2021
  • Workshops: will run for 10 weeks
  • Venue: WILSS 178 Ruakura Rd, Hillcrest, Hamilton
  • Cost: $150+gst per person
Click here to view Flyer

Entry criteria

Participants must be currently working in a paid or volunteer position within an organisation.

Core components

After completing the programme a front-line manager or team leader will be able to:

Technical knowledge and skills

  • Manage work flows in an operational context to achieve team objectives
  • Assess against agreed criteria and respond appropriately to achieve operational objectives 

People skills

  • Motivate and involve a team to achieve the team's objectives and contribute to the organisational objectives
  • Communicate to develop relationships with team members and stakeholders
  • Manage relationships within a team to sustain a productive workplace environment
  • Promote an inclusive environment to value diversity for positive performance for the organisation

Affective skills

  • Demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner in leading a team

Business environment

  • Adapt leadership styles for effectiveness in different environments
  • Comply with internal policies, legislation and other external requirements fo the organisation

The programme provides

  • practical and relevant development which supports the organisation
  • tangible organisational benefits including increased capability, more volunteers, increased participation within a sector
  • recognised development linked to the qualifications framework
  • on-the-job development with minimal disruption to normal work duties
  • achieving a significant organisational improvement project

Who should enrol

First-line managers and others responsible for leading teams.

Graduates of this qualification may progress to:

  • New Zealand Diploma in Business [with strands in Accounting, Administration and Technology, Leadership and Management, and Project Management] [Level 5]
  • New Zealand Diploma in Business [with strands in Accounting, Administration and Technology, Leadership and Management, and Māori Business and Management] [Level 6]

Contact us today to find out more about this programme!

Being a volunteer doesn’t mean you should not be professional. This course was extremely helpful to me personally, and to our organisation..."

  • Connect with us
  • Facebook
  • LinkedIn
  • YouTube