WORKPLACE TRAINING

Both paid and volunteer staff in community and volunteer organisations influence the quality of service delivery at grassroots level, and the overall success of their sector at regional and national levels.

New Zealand Certificate in Business - First Line Management

The purpose of the New Zealand Certificate in Business – First Line Management Level 4 is to up-skill front-line managers and team leaders so they can manage effective teams.

What and when

New Zealand Certificate in Business (First Line Management) (Level 4)

Applications close: March
Duration: 6 months – 6 Sunday sessions
Time: 9.30am to 4.00pm

Entry criteria

Participants must be currently working in a paid or unpaid position within an organisation.

Core components

After completing the programme a front-line manager or team leader will be able to:

Technical knowledge and skills

manage work flows to achieve team objectives
assess outputs against agreed criteria,
respond appropriately to achieve operational objectives

People skills

motivate and involve a team to achieve team and organisational objectives
develop relationships with team members and stakeholders
manage relationships within a team to sustain a productive workplace
promote an inclusive environment that values diversity and encourages positive performance

Affective skills

demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner

Business environment

adapt his or her leadership style for different environments
comply with internal policies, legislation and other external requirements.

The programme provides

practical and relevant development which supports the organisation
tangible organisational benefits including increased capability, more volunteers, increased participation within a sector
recognised development linked to the qualifications framework
on-the-job development with minimal disruption to normal work duties
achieving a significant organisational improvement project
one-on-one coaching
networking and learning between participants using “Action Learning Sets”

Who should enrol

First-line managers and others responsible for leading teams.

Graduates may progress to:

New Zealand Diploma in Business [with strands in Accounting, Administration and Technology, Leadership and Management, and Project Management] [Level 5]
New Zealand Diploma in Business [with strands in Accounting, Administration and Technology, Leadership and Management, and Māori Business and Management] [Level 6]
other relevant industry qualifications

Contact us today to find out more about this programme!

Being a volunteer doesn’t mean you should not be professional. This course was extremely helpful to me personally, and to our organisation..."
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