Both paid and volunteer staff in community and volunteer organisations influence the quality of service delivery at grassroots level, and the overall success of their sector at regional and national levels.


New Zealand Certificate in Business - First Line Management

The purpose of the New Zealand Certificate in Business – First Line Management Level 4 is to up-skill front-line managers and team leaders so they can manage effective teams.

What and when

New Zealand Certificate in Business (First Line Management) (Level 4)

  • Course begins: March 20th 2020
  • Workshops: will run 9-12 noon every Friday morning for 10 weeks
  • Venue: WILSS 178 Ruakura Rd, Hillcrest, Hamilton
  • Cost: $150+gst per person
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Entry criteria

Participants must be currently working in a paid or volunteer position within an organisation.

Core components

After completing the programme a front-line manager or team leader will be able to:

Technical knowledge and skills

  • manage work flows to achieve team objectives
  • assess outputs against agreed criteria,
  • respond appropriately to achieve operational objectives

People skills

  • motivate and involve a team to achieve team and organisational objectives
  • develop relationships with team members and stakeholders
  • manage relationships within a team to sustain a productive workplace
  • promote an inclusive environment that values diversity and encourages positive performance

Affective skills

  • demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner

Business environment

  • adapt his or her leadership style for different environments
  • comply with internal policies, legislation and other external requirements.

The programme provides

  • practical and relevant development which supports the organisation
  • tangible organisational benefits including increased capability, more volunteers, increased participation within a sector
  • recognised development linked to the qualifications framework
  • on-the-job development with minimal disruption to normal work duties
  • achieving a significant organisational improvement project
  • one-on-one coaching
  • networking and learning between participants using “Action Learning Sets”

Who should enrol

First-line managers and others responsible for leading teams.

Graduates may progress to:

  • New Zealand Diploma in Business [with strands in Accounting, Administration and Technology, Leadership and Management, and Project Management] [Level 5]
  • New Zealand Diploma in Business [with strands in Accounting, Administration and Technology, Leadership and Management, and Māori Business and Management] [Level 6]
  • other relevant industry qualifications

Contact us today to find out more about this programme!

Being a volunteer doesn’t mean you should not be professional. This course was extremely helpful to me personally, and to our organisation..."

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